POLICY ON SUGGESTIONS
AND GRIEVANCES
(Approved by the Board
of Directors on
1.
The
Ski Club Board is interested in improving the experience offered to members and
in insuring that all members have equal entitlements and are subjected to equal
treatment.
2.
Suggestion,
recommendations, feedback and the submission of serious grievances provide the
needed information for the Board to address significant issues.
3.
A
process for submitting suggestions, recommendations and feedback and a
procedure for addressing grievance is hereby
established.
·
The
Ski Club shall provide a locked box at regularly scheduled Ski Club meetings
where written suggestions, recommendations and feedback can be deposited. The “Suggestion Box” shall be kept in the
custody of the President or their designated representative.
·
The
Sitzmarker Post Office Box and an e-mail address provided by the Ski Club web
site and in DER SITZMARKER newsletter shall be used for submission of
suggestions and recommendations and to provide for receiving feedback. It is desirable but not required that these
submissions be signed. A committee
composed of three Board members, appointed by the President, shall review these
submissions and organize the meaningful ones for consideration by the
Board. Whenever possible, these
submissions shall be provided to Board members ahead of Board meetings. Suggestions, recommendations and feedbacks
that are acted upon shall be advertized in the newsletter.
·
The
procedure for submitting a grievance for a hearing by the Board is
a)
The
member prepares and submits a written description of the grievance to the
President, President-Elect or the Secretary.
This submission can be accomplished via e-mail, postal mail or personal
delivery. If the submission is received
48 or more hours prior to a Board meeting, the submitter shall be offered up to
ten minutes on the agenda to personally present the grievance. Otherwise, the submitter can wait until the
next scheduled Board meeting or the grievance shall be addressed by the Board
based upon the information provided in the written statement.
b)
The
grievance may require more than one Board meeting for resolution if additional
information is required.
c)
The
person submitting the grievance shall be informed of the status or resolution following
each monthly Board meeting.